FAQ

FREQUENTLY ASKED QUESTIONS

This FAQ Policy provides general information regarding our products, services, shipping, and customer support. By using our website and purchasing from Raybloom, you agree to the terms outlined below.

1. Product Information
   We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations in color, design, or packaging may occur due to lighting or manufacturing updates.

2. Orders & Processing
   All orders are subject to availability and confirmation. Once an order is placed, it cannot be modified after processing has begun. Orders are typically processed within 1–3 business days.

3. Shipping & Delivery
   We offer free shipping on all orders. Delivery times usually range between 5–10 business days depending on your location. Delays may occur due to high demand, holidays, or unforeseen circumstances beyond our control.

4. Order Tracking
   Once your order has been shipped, a tracking number will be provided via email. It is the customer’s responsibility to monitor shipment status.

5. Returns & Refunds
   Customers may request a return within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition. Refunds are processed after inspection of the returned item.

6. Damaged or Incorrect Items
   If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund accordingly.

7. Product Usage
   Our products are designed for sports and recreational use. Improper use, misuse, or modification of products may void eligibility for returns or refunds.

8. Limitation of Liability
   Raybloom is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

9. Customer Support
   Our support team is available to assist you with any inquiries. We aim to respond to all customer queries within 24 hours.

10. Policy Updates
    We reserve the right to update or modify this FAQ Policy at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

If you have any additional questions, please contact our support team for assistance.